Terms & Conditions of Sale

These Terms & Conditions apply to all quotations, sales orders, invoices, and transactions with Maison & Co. ("Company"). By signing a sales order, remitting payment, or continuing to conduct business with the Company, the Customer acknowledges and agrees to these Terms & Conditions.

1. Special Order Products / Final Sale

All products sold by the Company are special order and specifically procured or manufactured for the Customer's project unless expressly identified in writing as a stock item. Due to the custom and project-specific nature of our products:

1. All sales are final.
2. Orders may not be cancelled or modified once placed with the manufacturer.
3. Returns are not accepted unless expressly authorized in writing by the Company.

Any approved return exception must be authorized in writing and may be subject to a minimum 30% restocking fee, in addition to all applicable freight, handling, and related costs.

2. Payment Terms

Orders Under $15,000: Full payment is required at time of order placement.

Orders Over $15,000: A 50% non-refundable deposit is required to initiate the order. The remaining balance is due no later than 30 days prior to the Customer's Requested Delivery Date ("RDD"). If the Requested Delivery Date is within 30 days of order placement, full payment is required at time of order.

Delivery will not be scheduled until payment is received in full. The Company reserves the right to delay ordering, production, or delivery in the event payments are not made according to schedule.

3. Requested Delivery Date (RDD)

At time of order confirmation, the Customer must provide a Requested Delivery Date, or "RDD". The RDD is used for scheduling, coordination, and planning purposes. If the Customer postpones delivery beyond the originally provided RDD:

1. Final payment remains due based on the original RDD.
2. Storage fees may apply as outlined below.

If the Customer requests an earlier delivery date, the Company will make reasonable efforts to accommodate but cannot guarantee expedited fulfillment.

4. Delivery, Installation & Related Services

Unless explicitly stated in writing on the sales order, the following are not included in the purchase price:

• Delivery
• Installation
• Haul-away
• Freight
• Shipping
• Pre-Site Inspections

The Company assumes no responsibility for plumbing, electrical, gas, ventilation, structural, or other site conditions. The Customer is solely responsible for ensuring site readiness and compliance with local building codes.

5. Inspection & Risk of Loss

The Customer is responsible for inspecting all products upon delivery. Any visible damage, shortages, or discrepancies must be reported in writing within 24 hours of delivery. Risk of loss transfers to the Customer upon delivery or pickup, including when picked up by the Customer or the Customer's agent.

6. Storage

All products must be accepted for delivery within 30 days of the Company receiving the merchandise from the manufacturer. After 30 days, storage fees of 3% of the total order value per month (or fraction thereof) will apply. At the Company's discretion, storage fees may be waived for a limited period if the Customer maintains the agreed payment schedule.

7. Pricing & Price Adjustments

All quoted pricing is valid for 30 days from the date of quotation unless otherwise stated. Due to manufacturer pricing policies, tariffs, freight surcharges, fuel adjustments, material cost fluctuations, or other economic factors beyond the Company's control:

1. The Company reserves the right to adjust pricing prior to shipment if costs increase.
2. Immediate manufacturer price increases may require corresponding adjustment to the Customer's order.

In the event of a planned manufacturer price increase, the Customer will be notified and given the option to:

1. Pay the remaining balance in full and take delivery within 30 days to maintain current pricing; or
2. Accept the updated pricing.

The Company makes reasonable efforts to honor quoted pricing but cannot guarantee protection against manufacturer-imposed increases.

8. Expedited Orders

Orders requiring shipment or delivery within two weeks of order placement require full payment at the time of order.

9. Force Majeure

The Company shall not be liable for delays, pricing adjustments, or failure to perform due to circumstances beyond its reasonable control, including but not limited to:

• Tariff changes
• Government regulations
• Manufacturer delays
• Supply chain disruptions
• Acts of war
• Natural disasters
• Labor shortages
• Transportation interruptions
• Global economic events

In such events, the Company reserves the right to adjust delivery schedules and/or pricing as reasonably necessary.

10. Manufacturer Warranties, Protection Plans & Substantial Performance

All products sold by the Company are subject to the manufacturer's warranty and/or any optional third-party protection plan purchased by the Customer, where applicable. The Company does not manufacture the products sold and is not responsible for product defects, performance issues, or warranty claims arising from the manufacturing process.

The Company makes no additional warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, except where a third-party protection plan is expressly purchased and administered by the provider of such plan. Where a protection plan is purchased, the terms, coverage, and service obligations are governed solely by the protection plan provider.

The Customer acknowledges that minor cosmetic variations, alignment adjustments, calibration needs, or manufacturer service items do not constitute material breach of contract or failure of performance. Such matters shall be addressed through the applicable manufacturer warranty process or third-party protection plan provider and shall not serve as grounds for cancellation, payment withholding, refund demand, or chargeback.

11. Payment Disputes, Installation Issues & Chargebacks

By placing an order and remitting payment, the Customer acknowledges that:

1. All products are special order.
2. Manufacturer warranty service does not constitute non-delivery or failure of performance by the Company.
3. Warranty-related concerns must be resolved through the manufacturer's service process or applicable protection plan provider.

The Customer agrees not to initiate a credit card chargeback or payment reversal for issues related to:

• Manufacturer warranty claims
• Protection plan service matters
• Service scheduling delays
• Cosmetic adjustments or calibration
• Performance concerns covered under warranty or protection plans

The Customer further acknowledges that product performance may be affected by installation conditions, cabinetry design, ventilation, electrical supply, plumbing connections, structural conditions, or other jobsite factors beyond the Company's control. The Company is not responsible for issues arising from:

• Improper installation by third-party contractors
• Cabinetry design or construction limitations
• Insufficient ventilation or airflow
• Electrical or plumbing deficiencies
• Structural or site conditions
• Installation performed by parties other than the Company

Where appliance installation services are provided by the Company, the Company's responsibility is limited solely to the installation scope performed. Any concerns regarding installation must first be submitted to the Company in writing within five (5) business days of discovery so that the matter may be reviewed. Failure to follow this dispute resolution procedure constitutes acceptance of the charge. In the event of an improper chargeback, the Customer agrees that the Company may pursue recovery of funds, including reasonable attorney's fees and costs.

12. Entire Agreement

These Terms & Conditions, together with the sales order and any signed supplemental agreements, constitute the entire agreement between the Company and the Customer.

No modification shall be valid unless in writing and signed by the Company.