Privacy Policy

This Privacy Policy describes the information Maison Companies, LLC ("Maison & Co.", "we", "us", or "our") collects when you visit our website at maisonco.com or interact with our showrooms, and how we use, share, and protect that information.

Information We Collect

Information You Provide

We collect information you give us directly, including when you:

• Create an account or apply for a Trade or Maison Collective membership
• Request a quote or submit a project inquiry
• Subscribe to our newsletter
• Contact us through a form, email, phone, or in-showroom
• Apply for an open position
• Book an appointment at one of our showrooms

This may include your name, email address, phone number, mailing address, professional credentials (for trade members), payment information, and the content of any messages you send to us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including IP address, browser type, pages viewed, referring URLs, and timestamps. We do this through cookies, server logs, and analytics tools, as further described in our Cookie Policy.

Information from Third Parties

We may receive information about you from third parties, including our integration partners (such as Odoo for orders and HubSpot for marketing engagement), social media platforms when you interact with our pages, and verification services we use to confirm trade-partner credentials.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process orders, quotes, and trade applications
• Communicate with you about your account, purchases, and events
• Send marketing communications you have opted in to receive
• Detect and prevent fraud, abuse, and security incidents
• Comply with our legal obligations

How We Share Your Information

We do not sell your personal information. We share information only as follows:

• Service providers who help us operate the business (hosting, payment processing, email delivery, analytics, CRM)
• Manufacturing partners when needed to fulfill a quote or order for products they supply
• Legal authorities when required by law, court order, or to protect our rights
• Business transfers in the event of a merger, acquisition, or sale of assets

Your Choices

You may:

• Access, correct, or delete your account information by logging in or contacting us
• Unsubscribe from marketing emails by clicking the unsubscribe link in any email
• Opt out of certain cookies through your browser settings or our cookie consent tool
• Request a copy of the personal information we hold about you

Data Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, role-based access controls, and regular security reviews to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as needed to provide our services and meet legal obligations. Account data is retained for the life of the account plus a reasonable period after closure. Order and tax records are retained as required by law.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.

Florida Residents

Under the Florida Digital Bill of Rights (FDBR), Florida residents have specific rights regarding their personal information, including the right to access, correct, delete, and opt out of certain processing activities. Contact us at the address below to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last reviewed" date at the top of this page reflects the most recent revision. Material changes will be communicated through email or a prominent notice on our site.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at privacy@maisonco.com or by mail at Maison Companies, LLC, 2850 Salzedo St, Coral Gables, FL 33134.