Returns & exchanges.
What is returnable, what is not, and how the team supports you when something is not right.
Specification-grade product
Once a specification-grade item ships from the manufacturer it is non-returnable. This covers most appliances, all custom finishes, made-to-order plumbing, and any item ordered to a specific configuration. The team confirms the spec before placing every order so this is rarely a surprise.
Stock items and accessories
Stock items can be returned within 30 days of delivery if unused, in original packaging, and in resaleable condition. A 15% restocking fee applies. Reach the showroom that handled your order to start a return.
Damaged or defective on arrival
If product arrives damaged, refuse the delivery and call us. If a defect appears within the manufacturer warranty period, open the claim with us — we coordinate the replacement and handle the manufacturer paperwork on your behalf.
Manufacturer warranties
Warranty terms vary by manufacturer and product. Most appliance partners offer at least one year of full coverage; Sub-Zero, Wolf, and Cove offer two-year full plus extended limited coverage. Detailed terms ship with each product.
Trade orders
Trade members work directly with their dedicated trade representative for any return or exchange. Volume orders for branded residences and contract sales are handled by the Contract Sales Division per the project agreement.