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Shipping policy
Welcome to MaisonCo! We pride ourselves on delivering exceptional service, from the moment you browse our selections to the arrival of your purchase at your doorstep. Our Shipping Policy is designed to provide you with a clear understanding of how we manage the shipping of in-stock products versus special order items. Your satisfaction and convenience are our top priorities.
Shipping of In-Stock Products
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Timely Dispatch: All in-stock items are prepared and shipped within 48 hours of receiving your order. Our goal is to ensure that your selections reach you as quickly as possible, without compromising on care or quality.
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Shipping Partners: We collaborate with reputable shipping partners to provide efficient and reliable delivery services. Upon dispatch, you will receive a tracking number to monitor the progress of your shipment.
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Shipping Fees: Shipping fees vary based on the size, weight, and destination of your order. The final shipping cost will be detailed at checkout before you confirm your purchase.
Special Order Products
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Lead Times: Special order items, crafted specifically to your specifications, require a different approach. Since these items are made-to-order, we ask that you contact us directly for lead times and shipping details. Lead times can vary significantly based on the complexity and customization of the order.
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Personalized Communication: Our team is dedicated to providing personalized updates throughout the creation and shipping process for special order items. We believe in keeping you informed every step of the way, from the initial order to the final delivery.
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Shipping Arrangements: Given the unique nature of special order products, shipping arrangements, including timing and fees, will be confirmed on a case-by-case basis. Rest assured, we strive to find the most efficient and secure method of delivery for these personalized items.
General Shipping Information
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Delivery Locations: MaisonCo ships to addresses across the United States. For international shipping inquiries, please contact us directly to discuss options and availability.
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Contact Us: For any questions regarding your order's shipping status, special order lead times, or our shipping practices, please reach out to us at sales@maisonco.com or call (305) 489-1848. Our customer service team is here to assist you.
Conclusion
At MaisonCo, we are dedicated to ensuring that your shopping experience is seamless and enjoyable from start to finish. Our Shipping Policy reflects our commitment to providing clear, efficient, and tailored shipping solutions for all our customers. Thank you for choosing MaisonCo for your home and lifestyle needs. We look forward to serving you.
