Refund policy

At MaisonCo, our commitment to customer satisfaction is at the core of everything we do. We understand that despite our best efforts, there may be times when a product does not meet your expectations or arrives in less than perfect condition. Our Return and Refund Policy is designed to ensure a straightforward and fair process for addressing these concerns, allowing for peace of mind with every purchase you make with us.

Returns for Damaged Items or In-Stock Products

Damaged Items: We apologize for any inconvenience caused by receiving a damaged item. To address this, we ask that you notify us within 15 days of receipt to initiate a claim with the carrier. It is crucial to inform us within this timeframe to ensure a smooth claim process.

In-Stock Items: For any in-stock items that you wish to return, we offer a 30-day return window from the date of receipt. If for any reason you are dissatisfied with your purchase, please contact us within this period to begin the return process.

Special Order Items Policy
It is important to note that special order items are not eligible for return. These made-to-order products are customized to your specifications, making them unique to your preferences. We encourage you to review all details of your special order carefully before finalizing your purchase. Our team is available to answer any questions and help ensure that your custom order meets your needs and expectations.

Initiating a Return or Claim
To begin the return or claim process, please reach out to us directly via email at sales@maisonco.com or by calling (305) 489-1848. Our dedicated customer service team will provide you with guidance and support every step of the way.

Important Note: Do not send back any products without first receiving a Return Material Authorization (RMA) from MaisonCo. Returning items without an RMA may lead to delays or refusal of your return. Once an RMA is issued, we will furnish you with all necessary instructions for the return shipment.

Refund Process
Upon receiving and inspecting the returned item(s), we will process your refund to the original method of payment. Please allow a reasonable amount of time for the refund to be processed and reflected in your account. Our team will keep you informed throughout this process.

Conclusion
MaisonCo values your trust and strives to ensure a seamless shopping experience. Our Return and Refund Policy is designed with your satisfaction in mind, offering a clear and efficient path for addressing returns and refunds. Should you have any questions or require further assistance, do not hesitate to contact us. Thank you for choosing MaisonCo for your home and lifestyle needs.